Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit
.
Duties and Responsibilities
Responds to inquiries and questions in a timely manner
Analyzes and formats data for reporting
Analyzes inquiry data to inform customer training topics and training programs.
Trains clients on the use of project systems
Tests functionality of newly released applications
Collects/enters/codes data into data collection program within set timeliness and accuracy performance standards.
Communicates effectively with clients to provide information and answer questions.
Works within a team to complete data entry and related tasks.
Works within a team to accomplish other duties on projects to meet necessary deadlines.
Provides training and guidance to Customer Service Operations Analysts in area of expertise
Required Skills
Analytical skills, including the ability to analyze and organize data.
Excellent Communication skills. Ability to provide superior customer service support via phone
Ability to design and deliver online trainings.
Ability to manage time to meet critical deadlines.
Strong attention to detail.
Ability to work independently and with a team
Excellent ability to build and maintain business relationship with clients.
Proficiency in MS Office products, including PowerPoint, Excel and Word.
Some travel required.
Qualifications
High School diploma or equivalent required, bachelor’s degree preferred
3+ years working in office or corporate environment required, experience with MS Office Application, Call Center/Client Service Experience strongly required
Must be located in the western region of the US - preferably OR or ID.
Working Conditions
Office Setting
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
As required by applicable law, PCG provides a rea