Senior Data Reporting Analyst, NICE CXone at Kaiser Permanente
Greensboro, North Carolina, United States — full-time
Kaiser Permanente is hiring a Senior Data Reporting Analyst to drive insights from NICE CXone data within our IT & software ecosystem. You will design, build, and optimize complex reports and dashboards, integrating contact center data with enterprise data sources to support operational and strategic decisions. Responsibilities include requirements gathering, data validation, ETL collaboration, and performance tuning. You’ll partner with stakeholders to translate business questions into analytics solutions while promoting data quality, documentation, and best practices across teams.