Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Business Analyst About your Role You will facilitate cross-functional collaboration among business teams, project managers, development teams, quality assurance teams, clients, and payment schemes. You will be responsible for gathering, documenting, communicating, and translating business requirements into actionable development tasks. The ideal candidate will bring deep expertise in financial industry, a strong understanding of application interfaces and end-to-end flows, and the ability to translate regulatory and business changes into clear functional requirements. What you’ll do Collaborate with business teams, project managers, development teams, and quality assurance teams to gather, analyze, and document business requirements. Identify key milestone features and dependencies while working closely with multiple development teams and write user stories to capture functional changes in dispute processing and conduct walkthroughs of proposed changes with development teams and clarify requirements, assumptions, and open questions. Partner with clients and payment schemes to design new enhancements and ensure regulatory compliance. Develop use cases, user stories, functional specifications, and requirement documents for developers and review requirements with development and testing teams to ensure clear understanding and alignment on project goals. Define requirements for new collections software and assess existing software for feature gaps and map user journeys to test scripts and identify gaps in quality standards. Validate test results against original requirements and convert functional issues found during testing into new or updated requirements as needed. Provide post-implementation support and assist with backlog management. Use Postman and API knowledge to support analysis, validate technical flows, and better understand system integrations. Experience you’ll need to have 6+ years’ experience preferably in the financial technology industry, specifically in disputes processing or a related domain. 3+ years’ experience in APIs, including the ability to run API requests in Postman and understand technical flows and system interfaces. Proven ability to translate business requirements into user stories, use cases, and functional specifications. Strong understanding of end-to-end application interfacing and dispute lifecycle flows. Detail-oriented with a strong analytical mindset. Familiarity with Agile methodolog