Sr Business Analyst and Salesforce Administrator at Spartannash
Byron Center, Michigan, United States — full-time
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 850 76th Street S.W. - Byron Center, Michigan 49315 Position Summary: This role serves as a liaison between business stakeholders and IT solution teams, with responsibility for translating business needs into clear requirements, process improvements, and scalable technology solutions across Salesforce and other enterprise IT initiatives. The ideal candidate will bring strong general business analysis skills, advanced Salesforce administration experience, and a proven ability to support Sales Cloud, Service Cloud, and Marketing Cloud initiatives. Here’s what you’ll do: Partner with business stakeholders to understand business objectives, challenges, and opportunities. Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows for Salesforce and other IT-enabled business initiatives. Lead requirements workshops and facilitate stakeholder discussions. Analyze business processes across Salesforce and related IT systems, identifying opportunities for automation, optimization, and improved cross-functional workflows. Evaluate business impacts, dependencies, and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape. Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments. Manage users, profiles, permission sets, roles, and security settings. Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder. Build and maintain reports, dashboards, and analytics. Create process documentation, training materials, and support governance activities. Here’s what you’ll need: Bachelor's degree or equivalent combination of education and experience. Minimum 5 years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration and Salesforce project experience. Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud. Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems and business