Position Summary
The AI Business Analyst turns Bluum's business priorities into work that the development team and outside partners can build, and manages those partners through delivery. Sitting between sales, revenue operations, marketing, enablement and Information Systems, you will document how work is done today, design how it should work with AI-enabled tools, and write the requirements that developers and vendors build from. You will own two programs from the start: the rollout of Aviso, Bluum's sales automation platform, across roughly 130 sellers and leaders; and the Zaigo Labs Control Desk program, a custom build in Bluum's Azure environment that automates order status, AV proposals and quoting. Working alongside the Developer - Integrations & AI, you will facilitate the Claude User Group, own the intake and routing of the process improvements it surfaces, and guide Bluum's Claude setup so that context, prompts and connectors are shared rather than rebuilt by each user.
Responsibilities
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Own the Aviso platform configuration, use-case backlog and release plan, from the pilot through the launch at Sales Kickoff and the phases that follow.
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Serve as Bluum's business owner for the Zaigo Labs Control Desk program: lead discovery, map current-state workflows and exceptions, set pilot boundaries and decision gates, and accept delivered software against agreed criteria.
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Document current-state processes through interviews, shadowing and screen recordings, and design future-state workflows across Aviso, the Control Desk and Bluum's internal AI services.
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Write clear requirements, user stories, data mappings and acceptance criteria for the Developer - Integrations & AI, the Information Systems team, Aviso and Zaigo.
- Serve as the business point of contact for Aviso's customer success team and Zaigo's delivery team, coordinating scope, timelines, testing and handoff into Bluum's Run organization.
- Map NetSuite objects, fields and workflows (opportunities, quotes, activities, accounts, sales orders) to platform configurations and integration designs, and validate data flows with Information Systems.
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Plan and run user acceptance testing with sellers, sales directors, revenue operations, order desk and engineering; capture defects and drive them to resolution.
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Build training materials and run enablement sessions with the Sales Coach; support onboarding of new sellers and order desk staff to the new tools.