Analyst, Airport Performance Support at American Airlines
Fort Worth - TX — full-time
Posting Start Date: 9/14/26 Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Fort Worth - TX Requisition ID: 88159 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As a member of the Airport Performance Analysis and Support team, you will play a pivotal role in providing frontline leaders with data and analytics to drive reliability, accountability, and profitability. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Supports strategic direction for airport organization through measurement and analysis of key performance metrics. • Performs complex quantitative analysis on a wide range of airport subject areas to identify insights and support policy decision making • Utilize data wrangling techniques in the data lake and database to generate and maintain reports on operational performance, catering to customer care, customer operations, control center, and business partners. • Participates in the development of an overall analytics plan for the company and lead highly visible projects across multiple departments to support the plan • Acts as an owner of airport technology projects, such as Agent Assist, ConnectMe, Automated Volunteer Processing, ACE, HMT, Aura and Biometric Screening data subject area, serving as the main contact point for data requests, metadata, and statistical analyses. • Serves as the liaison between Data Engineering, Automation, and Analytics organization, developing new data sources and overseeing enhancements to existing databases. • Works with business partners to help define KPIs and data sources for newly developed policies and products. All you'll need for success Minimum Qualifications – Education & Prior Job Experience · Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training · 3 years related work experience · 2 years of experience with data extraction, manipulation and analysis from relational databases · Experience with data extraction tools and methods (SQL, SAS, Access, etc.) · Experience using internal data warehouse’s (e.g. Mosaic) for data extraction, analysis, and reporting