Analyst, Business Intelligence at Royal Caribbean Group
Miami, FL — full-time
About the job Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Analyst, Business Intelligence on the Sales Team reporting to the AVP, Product Digital Sales. This position will work on-site in Miami, Florida Position Summary Responsible for developing plans associated with the performance of our B2B eCommerce engine and the growth/retention of Automation (sales and service) across all segments (Individual and Group distribution – Espresso, API, and External Tools) and digital platform (CruisingPower.com) to create awareness, improve conversion, generate interest, and drive demand/engagement. This individual is also responsible for using Sales, Trade Support and Service, and customer insights data to target trade segments and identify opportunities to influence distribution, deployment, and retention. This individual will compile and analyze quantitative and qualitative data to make recommendations for distribution expansion, deployment initiatives, product positioning, product optimization, call deflection and agent acquisition/retention. Working across the organization (Sales, Marketing, Revenue, Trade Support and Service and Global Offices) to establish a process and develop integrated sales, training and marketing plans for products, and distribution. Collaborates with the Manager of Automation Growth to manage the conception, development, implementation, and operation of trade brand compliance across all sales channels for Royal Caribbean International, Celebrity Cruises and Silversea. Resolves copyright, cybersquatting, and trademark infringements. The overall goal managed by this position is the development and implementation of business plans, tools, reports, analysis, and procedures to grow automation, unlock new revenue opportunities and drive operational efficiencies. Essential Duties And Responsibilities Develops and sets corporate Automation and eCommerce targets, revenue generating and cost savings tactics. Strategic Product Programs: Works hand in hand with Sales, Training, Trade Support and Service and Revenue Management on robust product game plans that include strategies, initiatives, timeline, and key metrics to monitor results. Establish process within Sales (Sales Managers and Directors) and works with the Manager of Automation Growth to hold sales channels accountable for delivering to the plan. Product Positioning: Develop new and repackage existing product messaging to help drive higher automation, web performance (visits, page views, engagement, retention, conversion), APDs, and GTR. Annual Sales Program Calendar: Develop and maintain integrated sales p