BI & Customer Success Analyst at Elad Software Systems
Tel Aviv | Hybrid — full-time
Job description: 💥 We are looking for a Customer Success Analyst to join our team 💥 📍Tel Aviv | Hybrid We’re looking for someone who knows how to work fast, think independently, and manage multiple clients in parallel. 🔑 Own ongoing relationships with multiple clients – understand their needs and provide continuous value 🔑 Handle day-to-day requests, issues, and questions – with strong prioritization and time management 🔑 Act as the main point of contact between clients and internal teams (BI / Data Development) 🔑 Identify opportunities to improve, expand and deepen client usage 🔑 Train and guide clients on systems, reports, and new features 🔑 Proactively identify risks and escalate when needed Requirements: 🔍 Hands-on experience with BI tools (Power BI advantage) 🔍 Strong SQL skills 🔍 Excellent communication skills – ability to work directly with clients 🔍 High-level English 🔍 Ability to manage multiple clients and tasks simultaneously (must) 🔍 Highly organized, detail-oriented, and able to work in a structured way 🔍 Team player with strong collaboration skills 🔍 Familiarity and practical experience working with AI tools (Claude / ChatGPT / etc.) 🔍 Bachelor’s degree – Engineering / Economics / Information Systems (advantage) If you’re looking to grow in a role that combines data, business, and client interaction – we’d love to talk. CV →