Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated BPR Business Analyst ready to take us to the next level! If you have experience analyzing current state business processes across multiple functional areas and are looking for your next career move, apply now.

Job Description

We are looking for a BPR Business Analyst to support enterprise-wide business process reengineering initiatives by analyzing, documenting, and redesigning processes to improve efficiency, service delivery, compliance, and cost effectiveness. This position will be a full-time, contract role and is onsite in Middletown, PA.

What You’ll Do

Analyze current state (“as-is”) business processes across multiple functional areas including tolling operations, finance, procurement, maintenance, customer service, and enterprise systems

Facilitate process mapping and documentation using industry-standard methodologies such as BPMN

Identify inefficiencies, risks, redundancies, and compliance gaps within existing processes

Design optimized future state (“to-be”) processes aligned with organizational goals and modernization initiatives

Develop business cases, cost/benefit analyses, and impact assessments for proposed process improvements

Collaborate with internal stakeholders including operational leaders, subject matter experts, IT teams, and vendors

Facilitate workshops, working sessions, and interviews to gather requirements and validate process designs

Serve as a liaison between business users and technical teams during system implementations and upgrades

Elicit, analyze, and document business, functional, and non-functional requirements

Produce clear documentation including process flows, use cases, SOPs, gap analyses, and traceability matrices

Ensure requirements align with regulatory, audit, and public sector compliance standards

Support change management initiatives related to process and system transfo