Business Analyst
(IT Business Analyst-Journey)
WaTech: A great place to work!
As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.
About the position
This position sits within WaTech's Strategy and Management Division, which leads planning, performance, and operational excellence across the agency and drives statewide alignment with Washington’s enterprise IT strategies. This position reports to the Assistant Director for Performance & Accountability.
As a Business Analyst (BA), you’ll play a vital role in ensuring WaTech’s systems are efficient, secure, and aligned with how work actually gets done. You will lead business process analysis efforts and support configuration and optimization of key systems used by WaTech and its customer agencies. This position is responsible for customer journey mapping, identifying pain points, and recommending and implementing improvements using structured methodologies. It requires a strong understanding of both functional business processes and the technology solutions that support them. You’ll also serve as the primary system administrator for selected enterprise platforms, partnering closely with technical teams, policy owners, and vendors to ensure systems are configured to meet user needs, data standards and agency priorities.