Position Overview:
The Business Analyst is responsible for supporting data-driven decision-making, operational performance, and compliance tracking across a fast-paced human services program(s). This role partners closely with program leadership, case management teams, and operational stakeholders to analyze workflows, monitor performance metrics, and ensure timely reporting aligned with regulatory and service delivery requirements.
The ideal candidate thrives in a rapid-response environment, demonstrates strong analytical and problem-solving skills, and is comfortable supporting operations that require quick turnaround, high accuracy, and adaptability.
Key Responsibilities/Essential Functions:
Data Analysis & Reporting
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- Collect, analyze, and interpret operational data including intake, discharge, service delivery, and program performance metrics
- Develop and maintain dashboards, reports, and tracking tools to support real-time decision-making
- Ensure accuracy and completeness of data across systems supporting client flow and service delivery
Operational Support & Process Improvement
- Evaluate workflows related to intake, case management, and service coordination to identify efficiencies and gaps
- Support development and refinement of policies, SOPs, and process documentation
- Collaborate with cross-functional teams to improve service delivery timelines and outcomes
Compliance & Documentation
- Support adherence to applicable federal, state, and programmatic standards related to care and custody services
- Assist in monitoring quality control metrics and ensuring documentation meets audit and reporting standards
- Track and support corrective actions for identified risks or deficiencies
Stakeholder Collaboration
- Serve as a liaison between program leadership, operations teams, and technical stakeholders
- Facilitate communication and alignment across distributed teams in a remote environment
- Support preparation of deliverables, reports, and presentations for leadership
Rapid Response & Ad Hoc Analysis
- Conduct quick-turn data analysis in support of urgent operational needs
- Assist leadership with real-time decision support during critical o