About TRS
Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has helped secure the retirement futures of New York City educators. TRS administers the Qualified Pension Plan (QPP), a defined benefit plan, and the Tax-Deferred Annuity (TDA) Program, and provides retirement, disability, and death benefit services to members.
TRS is committed to a member-centered culture, grounded in operational excellence, service quality, accountability, and continuous improvement.
Position Summary
The Business Analyst partners with business stakeholders to analyze, improve, and support products, services, processes, and strategic initiatives. The role translates business needs into clear requirements, process documentation, business procedures, and implementation activities.
The Business Analyst also uses process mapping techniques and business analysis methodologies to identify opportunities, support informed decision-making, and contribute to effective business solutions.
Key Responsibilities
Business Analysis & Process Improvement
- Analyze business processes, workflows, and operational needs to identify issues, opportunities, and areas of improvement.
- Elicit, document, prioritize, and validate business requirements, assumptions, decisions, and business scenarios.
- Develop current- and future-state process maps using BPMN or other appropriate process modeling techniques.
- Identify process gaps, exceptions, dependencies, and opportunities to improve efficiency and service delivery.
- Translate business needs into clear, actionable requirements for business and technical teams.
Product & Initiative Support
- Serve as business analyst for assigned products, services, or initiatives and maintain working knowledge of related business processes and requirements.
- Support product enhancements, process improvements, technology initiatives, and other organizational priorities through business analysis and impact assessment.
- Assist in translating new concepts and business needs into requirements, process changes, and implementation activities.
Business Readiness & Change Support
- Assess the operational impact of proposed changes on business processes, procedures, roles, and stakeholders.
- Support the development of procedures, job aids, communications, training materials, and other business-readiness activities.
- Work with stakeholders to support effective implementation and adoption of new processes, systems, or services.
Business Controls & Risk Management
- Identify business risks, control considerations, and process dependencies during requirements and process-analysis activities.
- Incorporate appropriate controls into requirements, workflow