Business Analyst

Hybrid Role: There may be on site presence required (2 days per week).

Your mission:

Business Analysts are facilitators who bridge the gap between business and technology, they help inform decisions and deliver value by researching and understanding a business domain, eliciting & documenting needs, requirements & processes, defining & validating solutions, and supporting the implementation. BAs work at a strategy level but also have a comprehensive approach when exploring the inner workings of a process or system.

Your Role & Main Responsibilities

Be a contributor to Strategy and Delivery

• Establish and nurture relationships of trust with stakeholders;
• Facilitate discovery workshops, effectively conduct research, ask the right questions and understand the needs and goals of initiatives;
• Research, analyze, document and understand existing business processes and rules underlying current customer experiences;
• Identify, prioritize and present the pain points and opportunities within current processes;
• Collaborate with data analysts to perform quantitative analyses to confirm identified issues, explore new business opportunities;
• Participate in the definition of key performance indicators for initiatives;
• Work closely with different areas of expertise (UX, SA, PO) to define the future state and prioritize needs;
• Document future state process flows and ensure designs align with business needs;
• Translate high level requirements into detailed level requirements for consumption by development teams;
• Define and deliver use cases, solution requirements (functional and non-functional), associated business rules, data migration rules and acceptance criteria;
• Prepare and conduct user-acceptance testing;
• Ensure that the business context, needs & requirements, the proposed solutions and the impacts are well defined and understood by all stakeholders.
• Be an active member of the Business Analysis Practice
• Apply best practices in methodology and analysis when conducting research and process mapping;
• Participate actively in the dynamic and improvement projects of the BA team;
• Collaborate with your peers to maintain a level of consistency across products and processes, contributing to the growth of the team’s best practices, tools and processes;
• Participate in and lead various knowledge-sharing activities;
• Contribute to the collaborative and stimulating work environment;
• Be a change agent & Agile mindset promoter;
• Stay connected to the industry to be aware of new trends and bring fresh ideas to the table.

• Bachelor's degree in Business Administration or Engineering;
• At least five years of relevant experience in business analysis or a related field;
• Solid understanding of business process redesign concepts and process improvement techniques;
• Skills in research, requirement elicitation, analysis, synthesis, process mapping and documentation;
• Strong problem-solving, listening, written and verbal communication, and decision-making skills;
• Proven experience in agile methodology (Scrum, Kanban, SAFE);
• Proficiency with tools for process mapping (Lucidchart, Visio), and product development (Azure DevOps, Jira);
• Ability to understand, collaborate and communicate effectively with other teams and project stakeholders;
• Proficiency in English required.
• At ease in a fast-paced & changing environment with the ability to prioritize work and meet deadlines;
• Demonstrated ability to work independently and maintain good relationships with cross-functional stakeholders;
• Experience within aviation training or other aviation industries an asset.