Business Analyst

The New York City Department of Transportation’s (NYC DOT) provides safe, efficient, and environmentally responsible movement of pedestrians, goods, and vehicular traffic on the streets, highways, bridges, and waterways of the City's transportation network. NYC DOT rehabilitates and maintains the City's infrastructure, including bridges, tunnels, streets, sidewalks, and highways.

The NYC DOT IT & Telecom division is an award-winning team leading business transformation through technology innovation to enhance the agency’s ability in fulfilling its mission. IT & Telecom acts as a strategic partner with all business units to promote technology initiatives by delivering quality service, and secure solutions that provide new and improved capabilities for the Agency. We work hard to embrace diversity and inclusion and encourage everyone in the division to bring their authentic selves to work every day.

We offer our full-time employee’s competitive salaries, excellent benefit options and perks that include:

- Pension and Retirement Plans- Upon retirement, qualified members of the City’s generous pension program receive a guaranteed salary and health benefits for the rest of their lives. There are also 401K and 457 plans available to supplement your retirement needs.

- Health Coverage- We offer health coverage to meet your needs and your family.

- Dental and Vision Coverage- We offer a wide variety of excellent civil service title-based union dental and vision coverage to meet the needs of you and your family.

- Paid Time Off- We offer paid vacation and sick time off which accrues over time based on your years of service.

- Professional Development - We offer numerous training programs, leadership development opportunities, and career coaching services, while encouraging employees to attend approved off and on-site trainings and seminars.

- Additional Perks - Our employees are eligible for discounts on top theme parks, hotels, shows, events, movies and more.

IT & Telecom division is seeking a Business Analyst (BA) to be part of our Project Management Office (PMO) team. The PMO specializes in developing multiple large scale, workflow software applications that improve the efficiency and efficacy of the NYC DOT business clients who perform operations such as street sign planning, installation & repair, and inspection. Other applications may manage permits that allow public users to park on NYC streets or provide ease of traveling on NYC highways. These projects typically will provide a workflow and asset management system. Asset management will document current and historical sign inventory by location.

The selected BA will develop an understanding of PMO applications including business processes and how they relate to the user interfaces (UI) and back end data. This understanding is required in order to build requirements, develop test cases and execute test scripts. We promote a highly collaborative atmosphere within our Team and believe continuous learning is the key to success.


Major Responsibilities

- Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
- Define acceptance test conditions and develop accurate/complete test plans.
- Define and set standards/templates for acceptance test cases, acceptance testing and test matrices.
- Conduct functional, regression and user acceptance testing according to plan.
- Understand use and application of JIRA and Agile methodologies.
- Effectively use data tools including SQL, SSIS and SSRS.
- Advanced use of Excel, Visio and PowerPoint.
- Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.
- Co-author training materials, participate in the scheduling of training and establishing feedback loops to improve processes and systems.
- Participate in meetings with both technology and business teams to facilitate the understanding, clarification, and implementation of requirements.
- Create/revise/own analysis artifacts and deliverables such as process maps, business requirements, business rules, user stories, user workflows, use cases, user interfaces, screens, and acceptance test cases.
- Understand client organization's direction, structure, business issues and data challenges.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Understand how to communicate difficult/sensitive information tactfully.
- Prepare written business correspondence that is coherent, effective, professional and engaging.
- Possess understanding in the areas of application programming, database and system design.
- Ensure issues are identified, tracked, reported and resolved in a timely manner.
- Understand the necessity of project standards and apply them consistently.
- Develop internal and external meeting objectives and agendas.
- Demonstrate the ability to cooperate with a variety of people and achieve results.
- Proactively initiate, develop, and maintain effective working relationships with team members.

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.