Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Responsibilities
SUMMARY
The Business Systems Analyst II will be responsible for engaging stakeholders, creating
functional requirements for technology solutions and our products, making recommendations for business opportunities and process improvements, and facilitating
change under the guidance of the Manager – Information Services within the Global
Delivery Platform System Enablement team.
DESCRIPTION
Join a team where healthcare innovation meets meaningful impact. As part of the
Global Delivery Platform System Enablement team, you'll work at the intersection of
product development and consulting, transforming how organizations experience critical
case management and incident response technology. We're a diverse, globally
distributed team of passionate problem-solvers—from Business Analysts and
Developers to Solution Designers and Technical Product Managers—who thrive in our
Agile environment. Our work focuses on enabling organizations to effectively manage
crisis situations and provide comprehensive mental health support through
sophisticated Dynamics 365 configurations that directly impact employee well-being and
organizational resilience. If you're a change agent who gets energized by meaningful
innovation, loves turning complex business challenges into elegant solutions, and
thrives in a healthcare technology environment where your work improves lives, you'll
feel right at home here. Together, we're not just building systems; we're enabling
organizations to work smarter and deliver exceptional support to their people when they
need it most.
WHAT YOU WILL DO
1. Elicit business requirements for new products, programs and pr