Business Analyst at ePATHUSAJackson, Mississippi, United States — contract

Seeking a Business Analyst who will serve as a primary point of contact for users experiencing help desk related issues. The resource will be expected to resolve user inquiries for manual data manipulation as well as:

System diagnosing software problems

Email or data log spreadsheets incidents in JIRA ticketed system to ensure seamless business operations for successful data conversion.

Interact with DHS program areas and technical staff regarding business and information technology needs.

Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.

Escalate issues and identify complex or recurring problems and escalate them to supervisor/manager for resolution.

Requirements

Skills

Required/Preferred

Years

Candidate Experience

Experience with automated system for determining benefits for SNAP, TANF, or E&T.

Required

Proficiency with JIRA

Required

Proficiency with Windows Applications

Required

Experience with Operating Systems (Mainframe, Linux, and Windows)

Required

Experience with Windows PC

Required

Experience with Database Systems / Tools (SQL Server, ADABAS)

Required

Experience with QA/Testing approaches / applications (Data Quality)

Required

Certified Professional Business Analyst

Required

Benefits

Benefit Package includes:

Paid Sick Time

Insurance for Medical, Dental, Vision and Life Available

401(k) including Employer Match

HSA, Short-term & Long-term Disability Available

We are an EEO/Veterans/Disabled employer