Business Analyst
Portland, Maine-Onsite
Job Summary:
The Business Analyst serves as a critical liaison between client stakeholders and MPX’s technology ecosystem, translating complex business requirements into well-defined technical specifications and actionable solutions. This role spans the full solution lifecycle—encompassing business development, system implementation, feature enhancements, quality assurance, and post-deployment troubleshooting—while engaging with a broad portfolio of internal and external products, platforms, and integrated systems.
About MPX:
MPX helps organizations deliver critical, compliant communications—securely and at scale—across print and digital channels.
We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability, security, and compliance.
Supervisory Responsibilities: None
Duties & Responsibilities:
• Serve as the strategic bridge between IT and business units by conducting thorough assessments of client scope, evaluating existing workflows, and authoring detailed requirements documentation to guide development—delivering well-reasoned recommendations to both clients and internal stakeholders
• Critically evaluate client-supplied materials to determine MPX’s implementation feasibility, establish comprehensive requirements from available inputs, and proactively identify and communicate gaps that may impact delivery
• Analyze client data samples to design and refine document solutions that minimize billing inquiries, meet client objectives, and are supported by rigorous, auditable data mapping documentation
• Engage meaningfully in client-facing meetings, producing thorough, prioritized, and audience-appropriate meeting notes suitable for both internal teams and external distribution
• Develop and sustain deep expertise across structured data formats—including CSV, XML, JSON, and proprietary schemas—spanning the full range of industries served by MPX
• Collaborate across multiple internal platforms and external third-party systems, architecting and maintaining integrations that ensure seamless data exchange and operational continuity across the technology stack
• Adhere rigorously to client and project manager timelines, proactively surfacing scheduling risks and coordinating with management to mitigate delivery impacts before they escalate
• Author and maintain comprehensive tra