NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards.
The Business Analyst supports the IFS Field Service Management (FSM) platform by translating operational needs into clear requirements, process designs, and testable user stories. This role partners with all parts of the organization to improve service execution, inventory/parts workflows, scheduling efficiency, and compliance. The Business Analyst ensures solution quality by documenting end-to-end processes, defining functional requirements, validating data/reporting needs, and supporting UAT and change adoption.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Requirements and User Story Development
- Elicit, analyze, and document business requirements for FSM capabilities such as work orders, scheduling/dispatch, mobile execution, parts/inventory, service contracts, inspections/compliance workflows, billing.
- Translate needs into well-formed epics/user stories with acceptance criteria, business rules, and edge cases.
- Maintain traceability between business objectives, requirements, configuration decisions, and delivered functionality.
Process and Data Analysis
- Map current state vs future state processes and identify waste, variation, and automation opportunities with a Lean mindset.
- Define data requirements for reporting and operations such as service KPIs, cost drivers, and compliance records.
- Collaborate with departments on semantic definitions, metrics governance, and reporting requirements.
Solution Design Support
- Partner with architects/developers to validate feasibility and ensure platform configuration meets requirements.
- Support integration requirements across ERP/finance, inventory ordering, reverse logistics, and telemetry readiness.
- Document role-based workflows for various end users.
Testing, UAT, and Release Support
- Create test scenarios, UAT scripts, and support triage with clear reproduction st