BUSINESS TECHNOLOGY & ARCHITECTURE DEPARTMENT
Title: Business Analyst
Supervisor: Director of Business Technology & Architecture
Status: Full-time Exempt
Location: Remote or Memphis, TN (Candidates in proximity to the headquarters location are required to work onsite, 4 days a week).
Position Summary
The Business Analyst serves as a key liaison among business users, technology teams, and external vendors to deliver efficient, well-documented, high-quality technology solutions aligned with organizational goals. This role partners with stakeholders across the organization to improve business processes, systems, and data management practices. Responsibilities include maintaining data quality and reporting accuracy, supporting system enhancements and integrations, documenting workflows and procedures, and providing training and support to staff and volunteers.
This is a full-time staff position that may be based at headquarters in Memphis, TN, or remote. The Business Analyst reports to the Director of Business Technology & Architecture.
Why This Role Matters / What You’ll Influence
This role ensures that our technology and data systems actively support the people and mission they serve.
• Translates business needs into practical technology solutions that directly support organizational goals.
• Maintains high data quality and reporting accuracy so leaders can rely on insights to guide strategy.
• Serves as a trusted liaison between business teams, technology partners, and vendors—ensuring alignment, clarity, and shared accountability.
Through this work, the role strengthens organizational alignment, resource stewardship, and long-term operational sustainability.
Essential Functions
Business & Requirements Management
• Partner with stakeholders to understand business needs, data needs, and system challenges.
• Gather and document clear requirements, translate them into practical technology solutions, and help prioritize enhancement requests.
• Maintain accurate documentation for requirements, workflows, support processes, and system functionality.
• Serve as a liaison between internal teams and external vendors to ensure solutions meet organizational goals.
Project Execution & Implementation
• Lead or support projects involving systems, data, and process improvements in alignment with the technology roadmap.
• Coordinate activities, timelines, and deliverables with staff, volunteers, vendors, and development teams.
• Execute assigned technology requests, manage system rollouts, and ensure projects follow established development standards and backlog workflows
User Testing,