The Business Analyst supports the Billing & Records departments by assisting with business process improvement, system administration, reporting, and operational initiatives. Working closely with department leadership, Information Technology, attorneys, legal support professionals, and external vendors, this role helps identify opportunities to improve efficiency, enhance data quality, and support the successful delivery of technology and process improvement projects.
This position provides an excellent opportunity to build expertise in finance operations, legal technology, business analysis, and project management while contributing to key departmental initiatives.
WORK SCHEDULE
This position is based in a professional office environment in Minneapolis and follows the Firm's hybrid work model with expectations to work in the office on Wednesday & Thursday each week. Additional hours may occasionally be required during month-end close, system implementations, software deployments, and special projects.
ESSENTIAL FUNCTIONS
Business Process Support
- Assist in evaluating Billing & Records workflows and identify opportunities to improve efficiency, accuracy, and service delivery.
- Document business processes, workflow diagrams, and standard operating procedures.
- Participate in business process improvement initiatives under the guidance of department leadership.
- Assist in identifying operational issues and recommend practical solutions.
Systems & Application Support
- Support the administration and maintenance of Billing & Records applications, including Elite 3E, Aderant, Intapp, Billblast, BillStream, eBillingHub, SharePoint, and related systems.
- Assist with troubleshooting system issues and escalate complex matters appropriately.
- Coordinate system testing, software updates, and enhancement requests.
- Help maintain application documentation and user procedures.
Reporting & Data Analysis
- Develop, maintain, and distribute operational and financial reports.
- Analyze data to identify trends, exceptions, and opportunities for improvement.
- Assist with the development of dashboards, KPIs, and departmental reporting.
- Support month-end billing activities through reporting, validation, and issue resolution.
Project & Change Support
- Participate in technology implementations and business process improvement projects.
- Assist with gathering business requirements and documenting functional needs.
- Support User Acceptance Testing (UAT), defect tracking, and deployment activiti