Business Analyst
Remote
Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.
The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com or follow Mosaic Health on LinkedIn.
The Business Analyst will represent the apree Health Business Unit and is responsible for analyzing business needs, gathering requirements, and driving the successful implementation of Systems of Engagement, including Salesforce and other business applications. Reporting to the Manager - Systems of Engagement/Business Analysts, this role bridges the gap between business stakeholders and technical teams, ensuring that system solutions align with business objectives, optimize workflows, and enhance user experience.
The Business Analyst will work closely with cross-functional teams to define requirements, create process models, oversee system enhancements, and support the adoption of CRM, automation, and engagement platforms.
Responsibilities
- Collaborate with business users, IT teams, and stakeholders to gather, document, and analyze business and functional requirements for Salesforce and other engagement systems.
- Develop process models, user stories, wireframes, and workflow diagrams to support system design and improvements.
- Act as a liaison between business units and technical teams, ensuring clear communication of project goals and expectations.
- Assist in the design, configuration, and optimization of Salesforce, ensuring it meets business needs.
- Work with development teams to support system enhancements, integrations, and automation
- Lead User Acceptance Testing (UAT), developing test cases, and validating system functionality before depl