Business Analyst
Location: Remote
Industry: Technology and Public Safety Solutions
Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking an organized, detail-oriented Business Analyst to serve as the administrative and analytical backbone of our Operations team as we continue to grow.
The Business Analyst is a central support role within the Operations department, responsible for keeping the department's day-to-day administration, records, reporting, and coordination running smoothly. Reporting to the Project Delivery Manager, the successful candidate will maintain accurate data across our systems, produce the reports leadership relies on, document and streamline administrative workflows, and keep information moving across teams. This role is well suited to a dependable self-starter who takes ownership of the details, communicates clearly, and delivers friendly, responsive, and helpful service. The position is administrative and analytical in nature; comfort working in a technology environment is valuable, but deep technical expertise is not required.
Key Responsibilities
Administrative & Operations Support
Own the day-to-day administrative operations of the department, keeping records, files, and documentation accurate, organized, and current.
Maintain customer, order, and case data in Salesforce, ensuring completeness and consistency.
Prepare correspondence, meeting agendas, notes, and follow-ups; coordinate schedules and cross-team requests.
Process and track Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs), and support order and vendor coordination.
Maintain trackers, shared files, and standard operating procedure (SOP) documentation in Google Drive and Google Sheets.
Reporting & Data
Build, run, and distribute Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs) reports using Crystal Reports and Microsoft Access databases.
Organize and analyze data in Google Sheets to support operational decisions and management reporting.
Compile clear, accurate summaries that give leadership visibility into department activity and status.
Project & Process Support