DescriptionWe are seeking a Business Analyst responsible for designing, developing, coordinating and implementing automated & non-automated solutions that resolve operational problems and maximize the benefits derived from business opportunities. Responsibilities include managing projects that are crucial to achieving operational and strategic initiatives; such as enhancing service, improving productivity, increasing quality and maintaining profitability.
This is a hybrid role reporting to the Harrisburg, PA office.
POSITION COMPETENCIES
Business Acumen
Negotiation
Results Oriented
Time & Priority Management
Decision Making
Customer Focused
Talent Development Mindset
Effectively Communicates and Connects
Demonstrates Adaptability
Demonstrates Accountability
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Creates detailed business requirements, using the best combination of text, diagrams, models, matrices, etc, to develop and implement solutions to business needs.
- Participates in outlining and creating post production methods of validating the return on investment of implemented enhancements.
- Provides training and assistance to staff on new and enhanced systems, workflows and processes.
- Develops job aid materials, procedures, workflows, user manuals, training guides, presentations and other documentation regarding planned and strategic projects.
- Creates test plans, test matrices, acceptance criteria and use cases, to validate and verify the developed solutions.
- Coordinates the testing efforts on assigned projects.
- Participates in division audit review functions and activities.
- Identifies, develops and integrates new and existing operational and strategic initiatives, including: quality, service, productivity, profitability, management information and expense management.
- Develops strategies and proposals to meet and solve operational challenges and issues.
- Conducts market research for new vendors and systems, in regards to identifying solutions to business issues.
- Using a variety of tools and techniques completes research and analysis into defined business issues, to gather the information that is needed to develop solutions.
- Develops and proposes operational solutions, prioritizes requirement components, researches and analyzes costs, benefits and risks of proposed solutions.
- Designs and creates ad hoc reports for the purpose of making business decisions.
- Troubleshoots a