Req ID: 69225
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Analyst (BIR) - Temporary FTR - Telework to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
Purpose of Position
The Business Analyst (BIR) works under the direction of the “Service Delivery Unit Manager/Director” in support of service operations and project delivery to enhance and maintain the customer’s experience.
Accountabilities
- Gathers and provides requirements and conducts testing of to ensure quality assurance of the end-product. Reviews and maintains application test plans.
- Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.
- Develops monthly customer presentations using various reports and metrics.
- Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded. Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.
- Participates in the development and documentation of systems standards, configuration standards and operational processes.
- Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information. Publishes knowledge on appropriate knowledge base. Determines the level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.
- Drafts Technical Information Bulletins for service delivery units. Provides information sessions as required.
- Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.
- Researches technical information and hardware/software capabilities to recommend improvements.
Qualifications
- Computer Information Systems Degree
- 2 years of Business Analyst experience
- 1 year Project Management experience preferred.