Business Analyst at NorthCountry Federal Credit Union
South Burlington, Vermont, United States — full-time
PLEASE NOTE--this position is not fully remote. Must have ability to work from South Burlington VT
NorthCountry Federal Credit Union seeks motivated employees interested in long-term professional development and advancement.
We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.
NorthCountry believes everyone has the right to be their true selves at work, at home, and in the community.
Our goal is to ensure an inclusive environment with access to financial services where our employees and community
members feel respected, valued, safe, and secure.
Role:
Support the credit union’s vision of being the community’s most loved financial institution, and its mission to
make people’s financial dreams come true. Contribute to a world class experience for all members and staff, by
building rapport, determining needs, and offering creative solutions to best serve their needs. Demonstrate
professionalism and integrity and represent the credit union’s core values in all interactions.
Responsible for collaborating with end users across all business areas of the credit union to identify opportunities for improvement and automation. Must have a strong intellectual curiosity and ability to identify, collect, organize, and analyze business opportunities. A high attention to detail and a focus on collaboration is required to ensure information is clearly defined and a full end-to-end solution has been identified, agreed upon and understood by business partners.
Essential Functions & Responsibilities:
1. Analyze and collaborate with business units on current business processes and systems and make recommendations for improvement based on industry trends and business knowledge. Obtain approval for and define and coordinate the documentation, implementation, testing and deployment of improvements.
2. Responsible for designing, enhancing, and maintaining the Credit Union forms environment. This includes new form creation and mapping, form updates, coordination of testing with affected departments, and deployment of forms to applicable systems.
3. Assist with ongoing process improvement implementation with a focus on efficiencies and documentation.
4. Collaborate with business units to understand organizational and operational challenges.
5. Keep up to