- 1-Year Contract
- Hybrid: In-Office (Monday, Tuesday & Thursday), Remote (Wednesday & Friday)
- Location: 50 Keil Drive North, Box 2001, Chatham, Ontario N7M 5M1
At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.
To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.
Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.
Enbridge is hiring a Business Analyst right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.
Job Overview:
- As a key member of the Large Volume Contracting, Support & Compliance team, the Contracting Analyst is responsible for preparing and managing contracts for the Distribution and Direct Purchase markets.
- This role offers a strong foundation in contract management while providing cross-functional exposure to areas such as Industrial Market Development, Legal, Gas Management, Billing, Accounts Payable, and Regulatory Affairs.
- You will collaborate within a dynamic, innovative, and results-driven team focused on operational excellence and customer satisfaction.
Key Responsibilities:
Customer Inquiries:
- Deliver exceptional customer service by meeting or exceeding corporate customer satisfaction targets.
- Respond promptly to inquiries related to:
- Distribution and Direct Purchase agreements
- Policies and procedures
- Billing and gas management
- Investigate and resolve customer issues using systems such as Enerline, ConTrax, SAP, and other tools.
- Escalate complex or unresolved issues to appropriate departments or management.
- Coordinate with internal teams to ensure timely and accurate resolution.
Contract Management:
- Analyze contract data and prepare accurate and compliant contract packages.
- Manage the full contract lifecycle, including:
- Approval tracking
- Distribution
- Customer receipt and execution
- Maintain organized and secure systems for document st