What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
Our Customer Operations team sits at the intersection of business, product, and technology. We own the platforms and processes that power our player-facing operations, supporting everything from customer service and payments to compliance, risk, and player experience. We move fast, we care about quality, and we build things that matter.
What’s the position?
As a Business Analyst on the Customer Operations team, you'll be the bridge between our operational stakeholders and our development teams. You'll take real business problems surfaced from customer service, compliance, payments, risk, fraud, responsible gaming, and player experience teams and translate them into clear, actionable requirements that engineers and system administrators can build against.
This is a hands-on, high-ownership role. You'll lead discovery sessions, write detailed specifications, manage project tickets, maintain documentation, coordinate testing, and remain engaged through implementation and go-live. You'll develop deep expertise in our operational systems and become a trusted partner in shaping what gets built next.
Responsibilities
Partner with stakeholders across Customer Service, Payments, Compliance, Risk, Responsible Gaming, Fraud, and Player Experience to gather, analyze, and document business requirements.
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