Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
MISSION
We are looking for a results-driven Business Analyst (Intermediate) with strong skills in SQL, Snowflake, and Power BI to join our new Consumer Insights team. In this role, you will be responsible for analyzing complex datasets, building scalable reporting solutions, and enabling data-driven decision-making across the business with an emphasis on consumer centric measurement and insights.
KEY PERFORMANCE METRICS
- Consumer centric measurement & insights:
- Who are our best customers?
- How to we acquire more high value customers?
- How do we develop current customers into our best customers?
- How do we retain our best customers?
- Use of data to identify insights and recommendations to drive decisions
- Timely and accurate delivery of reporting and insights on time, within scope, meeting stakeholder requirements
KEY ACCOUNTABILITIES
Functional
- Write complex SQL queries to extract, clean, and transform data from Snowflake and other data sources.
- Develop and maintain robust Power BI dashboards and reports for business stakeholders, ensuring high usability and performance.
- Collaborate with business partners on our loyalty team and others to translate operational needs into analytical requirements.
- Conduct data profiling and validation to ensure data quality and accuracy in reports.
- Support ongoing data integration projects by working closely with data engineering and IT teams.
- Analyze trends, identify key insights, and present findings to business leaders in a clear and actionable format.
- Document logic, data definitio