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Job Summary
JLL is seeking a detail-oriented Business Analyst to support our Facilities Management team in optimizing operational performance through data-driven insights, system administration, and process improvement. This role will focus on workload optimization, resource planning, Maximo CMMS support, and equipment performance analytics to drive operational excellence across client facilities. The ideal candidate combines strong analytical capabilities with hands-on facility systems experience to enhance service delivery and team efficiency.
Key Responsibilities
Workload Optimization & Resource Planning
Develop and implement workload leveling strategies to optimize task distribution across facility teams, ensuring balanced workloads and operational efficiency
Analyze work schedules, task priorities, and resource allocation patterns to identify opportunities for improved productivity and service delivery
Collaborate with facility managers and team leads to establish coverage plans for planned absences (vacations, training, holidays) and unplanned events
Create and maintain comprehensive staffing schedules that ensure continuous facility operations while minimizing service disruptions
Coordinate with HR and workforce planning stakeholders to proactively identify staffing gaps and support recruitment efforts
Maximo CMMS System Administration & Support
Serve as the primary Maximo system administrator and subject matter expert for the facilities department, providing day-to-day user support and troubleshooting
Design and deliver training programs on Maximo functionalities, data entry standards, work order management, and reporting best practices
Monitor system performance, identify technical issues, and coordinate with IT or external ve