Business Analyst at Crawford & Co. in United States

Business Analyst at Crawford & Co.United States — full-time

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Position Summary

For assigned business unit, performs business and productivity analyses, conducts research and organizational studies, and develops methods and procedures which relate to either manual or automated systems or methodologies, and makes recommendations to improve department and corporate effectiveness and efficiency.

Responsibilities

Conducts research studies of business operations and systems to assist in improving productivity through more efficient use of application systems.
Provides various data and information to the business units to enable the department to make appropriate business decisions. Assists in developing priorities within the business units and then within the company.
May participate in the development of business automation request requirements for new or existing system designs.
Evaluates and critiques software packages, productivity management programs, and emerging technologies for applicability to the business. Participates in analyzing and helping to incorporate new technologies and software packages into existing or future systems where appropriate, in partnership with others in the business unit and IT.
May prepare project budgets and cost/benefit analyses, as requested.
Helps to provide the business areas additional business understanding of areas other than their own.
Coordinates with the business units and other entities to ensure that work processes and standard operating procedures that impact other areas, are effectively and appropriately integrated to maximize overall benefits.
Develops, writes, publishes and maintains standard operating procedures and documentation in support of manual or automated systems, including screen layouts, reports, interfaces, etc.
Conducts audits to ensure compliance and effectiveness of standardized models, procedures, and system requirements.
Participates in the planning and conducting of pilots and the development of training as requested.
Represents Broadspire at meetings with customers, vendors and outside consultants, as requested.
Keeps Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Manager for direction.
Performs other related duties as required or requested.