Business Analyst - General Consideration

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey � relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Don�t meet every single requirement? Here at Inspira Financial, we believe there is no �perfect� candidate and want to encourage applying even if all the requirements listed aren�t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

HOW YOU WILL SOAR:

The Business Analyst will be responsible for specification, prioritization, implementation, and acceptance of issues and product features in an agile environment. The product specialist will be accountable to implement and solve issues from clients within the defined SLAs. This role will work closely with product management, customer service, production support, and technology teams to ensure the issue and product feature prioritization aligns with business, customer, and technology outcomes. The ideal candidate will be a problem solver with a solid analytic foundation.

• Tracks and regularly shares progress with stakeholders on open issues, and feature requests


• Synthesizes feature requests and collaborates with product owners to include the requests into product roadmaps


• Identifies and spearheads opportunities to improve support procedures and tracks metrics to reduce the cycle time for issue resolution.


• Contributes to user stories and provides voice of the customer context for the issues and change requests reported by internal and external clients


• Grooms backlog and ensures that stories are ready for development


• Monitors and reports KPIs on product quality and issue turnaround times.


• Collaborates with various business lines and technology to analyze needs, constraints, risks, and alignment with organizational strategy and priorities


• Works in partnership with the team and stakeholders to employ Agile methods, processes, tools, and metrics to deliver value, including ongoing product backlog refinement, and release planning


• Regularly assesses features and costs to determine priorities for the team.


• Responsible for accepting product deliverables and providing guidance to the implementation teams

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor�s degree in Finance, Business Administration, Information Technology, Product Development or related field


• 2-4 years of applicable experience


• Strong communication, facilitation and interpersonal skills to connect and engage with the team, facilitate discussions, negotiate with the business, and resolve conflicts


• Solid analytical skills, creative problem-solving skills, and high attention to detail


• Background in Financial Services and Fintech strongly preferred


• Working knowledge with Cloud-based applications and APIs, DevOps, Agile methodologies (Scrum or Kanban).


• Working knowledge of Agile practices and ceremonies such as iterative development, incremental delivery, sprint planning, backlog grooming, retrospectives, burn down metrics, velocity and task definition


• Ability to handle multiple issues simultaneously


• Knowledge of technical concepts and architectural principles to drive scalable solutions.

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners � helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain�s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In�s 2023 Best Places to Work and Gallagher�s 2022 Best-In-Class Employer awards.