51901 - Toronto - Regular .
Hiring Salary Range: $89,250.00-115,500.00 / year
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
Job Function:
Join Hydro One and play a key role in transforming the employee experience through one of the world's leading digital workflow platforms. As the ServiceNow Business Analyst, you will be responsible for the strategic direction, enhancement, and ongoing evolution of Hydro One's HR Service Delivery platform.
This role is ideal for a seasoned professional who combines deep ServiceNow HRSD expertise, a strong Business Analysis background, and Scrum Master certification to successfully bridge business needs with technology solutions. You will act as the primary liaison between HR stakeholders, IT teams, and external partners, translating business requirements into a prioritized product roadmap that delivers exceptional employee experiences and business value.
You will lead workshops, drive requirements gathering and process design activities, manage the HRSD product backlog, facilitate Agile delivery practices, and ensure ServiceNow capabilities are fully leveraged to support Hydro One's HR transformation journey.
General Accountabilities:
- Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others
- Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities
- Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements
- Document requirements or support the creation of development stories with associated acceptance c