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This role provides support to business technology managers, business partners, project analysts, resources, and external resources to understand and achieve business objectives for the ERP Implementation and Support. They may also participate in meetings with stakeholders, documenting needs & business processes, and uncovering opportunities for continuous improvement. Attention to detail, organization, facilitation, communication, business process improvement, and self-initiative are key skills for this role.
MINIMUM REQUIREMENTS
Education: Associate or Bachelor's Degree in Information Technology or Business required; or relevant experience
Experience: 3-5 years of related experience
Travel: 10%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
Relationship and Communication Management:
- Develops and maintains a productive working relationship with BT Business Partners, Project Analysts, business owners, project sponsors, vendors, and key clients.
- Aids in developing business cases/justification by performing research and collecting data.
Requirements Management:
- Uses standard templates and methods, collects, analyzes, develops, and documents the business requirements.
- Assists project managers in managing project scope, maintaining visibility to status and mitigating risks or issues.
- Helps alleviate blockers within projects.
- Backs up the project manager, when necessary, by leading project meetings and portfolio reporting status of assigned projects.
Problem Solving and Analysis:
- Facilitates gathering of information required to determine level of effort for estimating cost, scope, timeline, process, and resources