Advise senior DHS leaders on strategic priorities, policy issues, and organizational initiatives that support departmental mission objectives.
Serve as the primary liaison between business stakeholders and technical delivery teams, translating business needs into requirements while communicating technical constraints, tradeoffs, risks, and solution options in clear language
Lead the elicitation, documentation, analysis, validation, and management of business and functional requirements through stakeholder interviews, workshops, process reviews, and discovery sessions, ensuring alignment with business objectives and strategic goals.
Analyze business processes, identify opportunities for improvement and optimization, and translate business needs into actionable deliverables including user stories, process flows, functional specifications, and testing criteria to support solution design, implementation, and successful delivery.
Prepare executive-level briefings, reports, decision memoranda, strategic communications, and other high-visibility deliverables.
Support governance, strategic planning, and performance management activities, including coordinating executive meetings, tracking action items, and monitoring progress toward organizational goals.
Manage a small team of business analysts and process improvement practitioners, providing coaching, quality assurance, workload management, and professional development support.
Lead and coordinate cross-functional teams and projects, driving progress and collaboration across DHS components and stakeholders to advance strategic outcomes.