The Business Analyst is a key team member who will work on business and technology initiatives to identify, document, and analyze business and technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer experiences.
This role supports initiatives including real-time payments (RTR/Real-Time Rails), Interac, debit/credit networks, exchange networks, and modern money movement platforms, as well as the implementation of new technologies and product enhancements across mobile and digital channels. The Business Analyst will work under the guidance of the Product Owner and collaborate closely with engineering, product, and business teams to deliver scalable, customer-centric payment solutions.
Position Responsibilities
Process and System Analysis (50%)
Clarify and translate business requirements into detailed system functionality with a focus on payments and money movement capabilities.
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Analyze and document end-to-end payment flows, including:
Real-Time Rails (RTR)
Interac and domestic payment networks
Credit/debit transaction flows
Cross-border/exchange network integrations
Review and analyze APIs supporting payment systems (endpoints, parameters, authentication, error handling).
Document API usage and recommend integration approaches for payment gateways and processing platforms.
Develop process maps and workflows illustrating end-to-end payment journeys, including API interaction points.
Create detailed data mapping documents for transaction data, settlement flows, and reconciliation processes.
Use tools such as Bruno/Postman to test APIs, validate responses, and document payment-related error scenarios.
Perform incident investigations using SQL to troubleshoot payment failures, delays, or reconciliation issues.
Support operational teams by identifying and resolving payment and transaction-related inquiries.
Develop documentation for new processes, system enhancements, and payment features.
Build and maintain HTML email templates supporting digital onboarding and payment-related customer communications.
Communication (20%)
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Provide effective communication across:
Technology
Product
Operations
Sales
Distribution
Marketing
Translate complex technical and payment system concepts into clear, business-friendly la