Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
You are an experienced business systems professional with deep expertise in professional services automation and a passion for optimizing customer lifecycle processes. You bring a unique combination of technical proficiency, strategic business understanding, and analytical problem-solving skills that enable you to design and implement solutions that enhance professional services delivery and customer success outcomes.
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Strategic Thinking - You excel at understanding professional services business models and customer success strategies, translating organizational objectives into actionable system requirements. You can see how Salesforce and other system capabilities connect to drive project profitability, resource optimization, and customer satisfaction outcomes.
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Problem Solving - You thrive on analyzing complex challenges and finding innovative ways to leverage Salesforce functionality to streamline processes. When faced with unique project delivery requirements, you can design creative solutions that improve efficiency while maintaining system integrity and user experience.
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Technical Expertise - You possess advanced Salesforce Sales Cloud administration skills with deep hands-on experience configuring complex workflows. You understand the technical architecture needed to support project delivery, resource management, and customer success processes. You are excited by the opportunity to develop expertise in Certinia and other busin