James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com.
Summary
Location: Hybrid from Chicago, IL
The Salesforce Business Analyst will support the ongoing development of our technology platforms such as Salesforce.com deployments and analytics. The successful candidate will have a track record of successfully improving Force.com processes, adoption, dashboards, and reporting. The Salesforce Business Analyst will work closely with functional leaders, business units, and subject matter experts to identify, develop, and deploy new business processes. This role is part analyst, technical project manager and administrator. The Business Analyst will be responsible for executing day-to-day support, maintenance, and improvement of our CRM platform.
What You’ll Do:
• Help serve as system administrator for the Salesforce.com environment with 530+ users.
• Handle basic administrative functions using ServiceNow including user account maintenance (SSO, roles/profiles), reports and dashboards, workflows, and other routine tasks.
• Complete regular internal system audits and identify areas of improvement.
• Help support Salesforce.com data feeds and integrations.
• Coordinate the evaluation, scope, documentation, and completion of new development requests.
• Facilitate Scrum ceremonies including stand-ups, sprint planning, and sprint retrospectives.
• Effectively act as the liaison between our users, vendors and the Salesforce development teams.
• Assist new user onboarding and development to grow the Salesforce.com skill set across the organization
• Work independently with members of the user community to define and document development requirements.
• Support user acceptance testing for new Salesforce functionality.
• Document system processes and functions.
The position responsibilities