Business Analyst - Salesforce

Summary:

• The Business Analyst - Salesforce works with key stakeholders to evaluate business and application processes and proposes solutions that improve organizational efficiency, increased automation opportunities, and reducing organizational risk in a highly regulated environment.
• The position gathers requirements, creates business requirements documentation, and works with a team to deliver solutions that align with business requirements while ensuring integrity of system data and compliance with all regulatory guidelines.
• The results-oriented position provides excellent customer service and standards in support of the organizations mission, and will act as the link between our technical capacities and our business objectives working to improve business efficiency with cost effective technical and procedural solutions.
• The position is also responsible for providing support and maintenance to critical enterprise applications and integrated solutions.

Responsibilities:

• Supports work for multiple projects, from analyzing requirements to designing, testing, deploying and supporting users on a solution that meet those requirements.
• Supports work on multiple applications and systems including custom applications built in-house, but the primary system will be part of the Salesforce suited comprising or sales cloud, service cloud, and marketing cloud.
• Documents business requirements based on customer requests to guide development of delivered solutions.
• Collaborates with teams across the organization while evaluating, developing, and delivering solutions.
• Provides clear communication and progress updates to internal teams and customers.
• Tests, debugs, and evaluates enterprise software upgrade releases reporting issues to vendors and documenting end user training materials and guides.
• Interacts with development teams while reviewing, testing, coding and delivering final project.
• Extract data from Enterprise databases and other data source to create ad-hoc and organizational reports and dashboards.
• Supports, troubleshoots, and resolves customer reported issues on enterprise solutions on a daily basis.
• Maintain a deep awareness of the how the business operation work.
• Interacts weekly with external vendor support teams of enterprise solutions.
• Maintains system data security, confidentiality, and integrity.
• Performs other duties as assigned.

Required Experience:

• Bachelor's degree in Computer Science, Information Systems or related field, or Equivalent Experience required; Master's degree or above in Computer Science or Information System preferred.
• Generally 2-3 years of relevant experience required.
• Strong written and oral communication.
• Ability to manage multiple project and tasks simultaneously.
• Excellent customer service.
• Experience working with users developing business requirements.
• This is an onsite position where you will work in our administrative office on a daily basis.

Preferred Experience:

• Salesforce Certified Marketing Cloud Administrator preferred.
• Salesforce Certified Administrator preferred.
• Working knowledge of SQL and complex databases structures.
• Experience designing, developing, implementing, and supporting enterprise applications.
• Experience working in higher education.

Compensation:

• $110,256.35 - $159,866.30
• Great Benefits Package

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At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

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