Position Scope
The Business Analyst will work within the Stowers Service and Product Support Department to streamline processes and develop new solutions. This role requires a close relationship with various departments and a critical focus on enhancing service efficiency and customer satisfaction through digital solutions and data-driven insights.
This is an onsite position located in Knoxville, TN. No remote or hybrid options are available for this role. Applicants must reside within a reasonable commuting distance or relocate at their own expense prior to their start date.
Essential Job Functions
- Analyze current departmental processes and identify areas for improvement.
- Collaborate with stakeholders to define and document requirements for new solutions.
- Analyze data to provide actionable insights and identify trends or areas for improvement.
- Evaluate existing IT infrastructure and recommend system enhancements.
- Act as a liaison between business teams, IT, and external vendors to ensure successful project delivery.
- Maintain departmental solutions and associated training documentation.
- Develop, implement, and manage project plans as required.
- Align with stakeholders on departmental and organizational roadmaps and priorities.
- Facilitate training and support for end users on new systems and processes.
- Unit test new reports and applications to ensure functional requirements are met.
Knowledge, Skills, and Abilities
- Strong analytical skills with a proven ability to use data to drive business decisions.
- Strong collaboration skills with experience working across multiple departments and teams.
- Excellent written and verbal communication skills, including the ability to convey technical information to non-technical stakeholders and translate business requirements into technical specifications for developers.
- Ability to manage multiple projects and priorities concurrently.
- Knowledge of software implementation and management practices.
- Ability to analyze business processes and recommend effective solutions.
- Strong organizational, planning, and project management skills.
Education Requirements
· Bachelor’s degree or related work experience
· 5+