SNIPES Business Analyst, Store Systems
Hybrid
Bensalem, PA
We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!
With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide. Since opening its first store in Essen, Germany in 1998, SNIPES has been an integral part of street culture and is constantly growing thanks to its proximity to the community and regular openings worldwide.
At SNIPES, everything revolves around youth culture. In stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community. Therefore, we work closely with key figures from the scene like DJ Khaled, our Chief Creative Officer. But whether it’s sponsorships or developing grassroots projects – we prioritize giving back to the community in everything we do.
SNIPES has always kept an ear to the streets to create a meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our dynamic culture.
Overview:
Reporting to the Sr. Manager of Store Systems, the Business Analyst- Store Systems will be responsible for the implementation, enhancement and support of all store-related systems. This includes supporting POS, in-store payments, OMS, store mobility, clienteling and all other store functions for over 360+ doors.
Responsibilities
- Works with business partners to identify, document and analyze requirements for our store systems, including POS, OMS and Store Mobility devices
- Assist with the support, configuration, and enhancement of the POS platform, including payment processing, promotions, and store-level settings
- Serve as a point of contact for troubleshooting store-reported POS issues, escalating to vendors as needed to minimize disruption to store operations
- Assist with the support, configuration, and enhancement of the OMS, including omnichannel order fulfillment flows such as BOPIS, Ship-from-Store, and Ship-to-Home
- Assist with the implementation, support, and enhancement of the Store Mobility Solution, used by store teams for omnichannel order fulfillment
- Assist in the planning and coordination of UAT, including developing test scenarios, gathering feedback, and validating functionality against business requirements
- Provide clear, concise updates to bus