The Opportunity (What This Role Really Means)
Our Technical Enablement team is the bridge between what our clients need and what our platform can deliver. As a Business Analyst, you’ll be the voice of the client—leading conversations, translating complex business requirements into clear specifications, and making sure nothing gets lost between “what they asked for” and “what we build.” You’ll work in a paired model alongside Technical Consultants so you can focus on the relationship and requirements side while they focus on the technical build. It’s a structure designed to make everyone better at what they do best.
This isn’t a role that exists in a silo. You’ll talk to anyone you want, contribute to discussions across teams, and see how your work directly impacts our clients’ success. Because when you can trace your daily tasks to real outcomes, work actually feels worthwhile.
Your Day-to-Day (The Honest Version)
Here’s what you’ll actually be doing:
The Core Work:
• Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand.
• Lead discovery sessions and client meetings to gather, clarify, and document requirements—translating business needs into clear, actionable specs for the technical team.
• Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value.
• Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalate.
The Reality Check:
• You’ll navigate a learning curve—with a dedicated Practibuddy by your side.
• Our documentation is robust, but evolving; feedback is valued.
• Curiosity is celebrated—questions are encouraged.
• We solve challenges as a team, not in silos.
The Growth Part:
• Annual Learnbucks stipend for conti