Job Description
Business Data Analyst – Business Operations
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer and dealer experiences in a collaborative and innovative environment. TFS is a key part of the Toyota family, a global company known for its technological leadership, high quality products, continuous improvement, and environmental responsibility.
TFS currently has an exciting permanent opportunity as a Business Data Analyst – Business Operations in the Business Analytics Department. The position reports to the Business Analytics Supervisor and is based in our Markham Head Office.
In this role, you will provide dedicated analytics support to our Business Operations division, focusing on data-driven insights that improve operational efficiency, process effectiveness, and service delivery. The successful candidate will work closely with Business Operations leaders and teams to track key operational performance indicators and identify opportunities for improvement in areas such as process turnaround times, productivity, and customer service quality. This role will collaborate with other Business Analytics team members and the Senior Data and Insights Analyst to deliver timely insights and advanced reporting solutions and ensure alignment with enterprise data standards and strategy.
What You’ll Be Doing:
- Operational Performance Analysis
- Analyze internal business operations data such as process cycle times, service level metrics, error rates, and productivity measures to identify bottlenecks, inefficiencies, and opportunities for improvement.
- Provide insights that help optimize operational processes, enhance customer service delivery, and improve overall efficiency across departments.
- KPI Monitoring & Reporting
- Develop, maintain, and continuously improve Tableau dashboards and operational reports that track key Business Operations KPIs (e.g., loan/lease processing turnaround times, daily transaction volumes, customer support response times, and quality control metrics).
- Ensure that operations managers have clear, up-to-date visibility into performance, against targets, and proactively flag emerging trends or issues (such as backlogs or processing delays) for pro