What You Can Expect In This Role
Analyze, report, monitor, and ensure the accuracy of statistical data, reporting outputs, and business insights for company and agent production pertaining to sales campaigns, rewards programs, and any company-sponsored venture. Partner with key business leaders and subject matter experts (SMEs) to design and implement scorecards, metrics, and reporting solutions to enable active management of the business based upon one set of facts and support data-informed decision-making. Identify opportunities, make recommendations, and implement changes for reporting, data analysis, and reporting effectiveness.
What You'll Do In This Role
- Interact frequently with division leaders and departmental SMEs to identify opportunities for reporting enhancements and data analysis, design reports or provide report specifications to other areas as appropriate, and deliver analytical solutions for strategic use.
- Support data-informed business decision-making by translating complex data into clear insights, reporting outputs, and actionable recommendations.
- Maintain integrity, accuracy, consistency, and continuity between business intelligence reporting systems and data; understand data sources to determine how and where data can be collected; investigate available data; identify, recommend, and build sources to solve business needs (create efficiencies and opportunities).
- Collaborate with SMEs and IT teams to maintain clear metric definitions, business context, and report documentation that improve self-service reporting and help ensure consistent answers across dashboards and AI-enabled analytical experiences.
- Effectively translate and communicate analysis results, insights, and recommendations through clear narratives, data visualizations, and decision-ready reporting tailored to the audience; present findings through dashboards, presentations, collaboration tools, and verbal communication to support understanding, retention, and action.
- Monitor recurring reports and underlying data for quality, reconciliation, and unusual pattern or volume changes; support root cause analysis and corrective action to maintain trusted reporting outputs and a single source of truth.
- Perform data abstraction, cleansing, validation, modeling, interpretation, and reporting.
- Gain and maintain knowledge on how the business intelligence and reporting responsibilities relate to other key departmental and executive office functions.
- Integrate information from a variety of sources; detect trends, associations, and cause-and-effect relationships.
- Assist with cross-training objectives; keep all procedures current and well documented.
- Maintain positive relationships