As a member of the Surrey Fire Service administrative team reporting to the Fire Chief, the Business Operations Analyst supports operational business services, application access management, analytics, and financial activities. The role applies established methods and professional knowledge to support operational reporting and business processes.
Working under limited direction and within established guidelines and procedures, the Business Operations Analyst contributes to team and functional outcomes through analytical, technical, and operational support tasks.
RESPONSIBILITIES:
Application Access & Data Governance Support
- Administer and maintain user access to enterprise applications, databases, and analytics platforms in accordance with established security and governance standards.
- Process access requests, validate permissions, and ensure compliance with organizational policies.
- Monitor access controls and assist in periodic audits and reviews.
- Document procedures and maintain accurate access records.
- Escalate exceptions or unusual requests following defined protocols.
Data Analysis & Operational Reporting
- Collect, validate, and analyze operational datasets to support business functions.
- Prepare recurring and ad-hoc reports using approved analytical tools and methodologies.
- Summarize findings for operational use.
- Ensure data accuracy, consistency, and quality standards are upheld.
- Provide prepared datasets and reports to support operational issue resolution.
Payroll and Scheduling Support
- Prepare payroll data entry and verification tasks in accordance with established policies, collective agreements, and employment standards
- Maintain payroll records, supporting documentation, and audit-ready files in designated systems and folders.
- Support payroll issue resolution by reviewing timesheets, identifying discrepancies, and escalating non-standard items using defined processes.
- Assist with scheduling administration and system configuration.
- Prepare straightforward payroll reports and requested data extracts to support explanations, reconciliations, and operational decision-making.
Dashboard Development & Visualization
- Maintain dashboards and visual reports using approved visualization tools.
- Prepare standardized reporting outputs based on defined requirements.
- Ensure dashboards meet usability, accuracy, and performance expectations.
- Update visualizations based on stakeholder feedback and operational reporting requirements.
- Support dis