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Data Accuracy & Record Maintenance: Ensure all client information is entered and maintained accurately in the EMR. Maintain thorough documentation and organize both digital and physical records.
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Order Processing: Process and fax physician orders daily; follow up on outstanding or missing documentation to ensure compliance and continuity of care.
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Quality Assurance: Complete Level 1 quality checks on clinical documentation and verify all required paperwork is accurate, complete, and properly filed.
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Support Clinical Operations: Oversee EMR clinical widgets, assist in special projects, and collaborate with Clinical Managers to ensure all workflows meet regulatory standards.
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Communication: Work with physicians, providers, and interdisciplinary care teams to gather essential medical histories and care documentation.
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Customer Service & Office Flow: Answer calls promptly and courteously using standardized scripting and support professional office operations during high-volume periods.
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Confidentiality & Compliance: Maintain the highest standards of confidentiality and ensure all practices align with agency policies and healthcare regulations.