Consumer Data Specialist

The Consumer Data Specialist is responsible for reviewing, correcting, and processing consumer data in electronic format within the Circulation system, which manages customer, financial and distribution information. Duties include data entry, updating, reviewing, researching, verifying, and retrieving data across various systems to ensure accuracy and maintain confidentiality. Makes outbound calls to customers to verify billing, delivery details, and address accuracy. 

Responsibilities:

• Review and process consumer information entered into financial and distribution systems, identifying and addressing data discrepancies by following standard procedures.
• Conduct outbound calls to consumers as needed to verify information, such as address accuracy, to ensure correct billing statements and to meet the customer and company needs. 
• Handle sensitive or unique consumer accounts that require special attention and care by maintaining confidentiality to uphold internal and external customer trust and protect company operations.
• Support team goals by achieving assigned standards to help meet company objectives.
• Sort mail and record appropriately as well as distribute to other departments as needed
• Demonstrate an understanding of PCI compliance standards and take necessary actions to ensure ongoing compliance.
• Other duties as assigned.

Requirements: 

• High school diploma or GED
• 1-3 years of experience in data entry, quality assurance, or a related role
• Experience in customer data management, CRM systems, or database handling is a plus
• Skills & Competencies: Strong data processing skills – typing skills of 50+ wpm and able to use a calculator by touch
• Attention to Detail: Exceptional attention to accuracy and detail, ensuring high data quality and consistency.
• Analytical Skills: Ability to analyze data for inconsistencies and errors, and take corrective actions.
• Technical Proficiency: Familiarity with data management software (e.g., Excel, Google Sheets, CRM systems).
• Problem-Solving Skills: Ability to identify issues within data sets and find solutions or escalate as needed.
• Communication Skills: Strong written and verbal communication skills to convey issues and solutions clearly.
• Time Management: Ability to prioritize tasks effectively and manage time to meet data quality objectives and deadlines.
• Flexibility to adapt to new data tools or processes as needed.
• Ability to work both independently and within a team environment.
• Willingness to attend ongoing training to keep skills current with industry standards.

The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. This Privacy Notice for Los Angeles Times sets forth how we will use the information we obtain when you apply for a position with us. Explore our company history, achievement, values, mission and more on our career site. 
 
The pay scale the Company reasonably expects to pay for this position at the time of the posting is $20/hr to $22/hr and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees. We recommend adding our applicant tracking system domain (@dayforce.com) as a safe sender or contact, sometimes these emails get filtered to candidates' spam folders.
 
The Company is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation, we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date.