Company Name:
PBS Systems
Job Location:
Calgary, AB (HQ)
Job Type:
Full-time, Permanent
No. of Openings:
01
Job Requirement(s):
Internal Job Title:
None
CRM Systems and Data Specialist
Reports To:
Manager, Events and Marketing Support Services
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
The CRM Systems and Data specialist will support the day-to-day management of our CRM platforms, Pipeline and HubSpot. This role will assist in system configuration, data maintenance, reporting, and user support to help drive adoption and enhance business processes for Sales, Marketing, and Relationship Management teams. The ideal candidate is detail-oriented, proactive, and passionate about enabling teams to leverage CRM systems to their fullest potential.
Job Responsibilities:
Perform data imports/exports and assist with integrations
Develop dashboards and reports for teams and leadership
Facilitate user onboarding, training, and troubleshooting to drive adoption
Create and maintain documentation, including standard operating procedures (SOPs) and best practices
Partner with cross-functional teams to gather requirements and support system-related initiatives
Assist in configuring CRM objects, workflows, fields, and automation rules
Contribute to CRM enhancements, including testing and implementation activities
Monitor system performance and escalate issues in a timely manner
Ensure data integrity through accurate data entry, cleansing, deduplication, and enrichment
Qualifications:
High School Diploma/GED
Experience in CRM systems, preferably HubSpot and/or Pipeline
Demonstrated commitment to accuracy, completeness and consistency with experience maintaining clean, reliable records
Strong analytical mindset with proficiency in MS office and reporting tools
Ability to translate team requirements into actionable CRM solutions
Strong interpersonal skills to foster collaboration with the ability to build trust and collaborate effectively across departments
Excellent problem-solving skills and a proactive approach to identifying process gaps, data issues and o