Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remaining solution-driven with all customers.
Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.
Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
·Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.
Assist with all Master Data audits as needed.
Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.
Document and communicate business process changes to stakeholders and vendors.
Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.
Participate in meetings with ZTD to review pending enhancements to the Customer Master Data tools.
Coordinate testing with ZTD for SAP enhancemen