Data Analyst at Solace
Remote — full-time
About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role At Solace, data is at the core of how we operate. We’re a rapidly-scaling, multi-sided marketplace connecting patients with healthcare advocates. Understanding how supply, demand, match quality, and reimbursement interact is central to how we run the business. We are looking for a Data Analyst who thrives in this high-growth environment and excels at transforming data into actionable insights and operational improvements. In this role, you’ll be the analytical partner to our Operations team. You’ll help close critical gaps in how we understand performance and efficiency across the patient journey and advocate workflows. You’ll build the systems that help us ask better questions and bring insights before anyone asks. Your work will directly shape how we scale, optimize our workflows, and allocate resources across the company. What You'll Do Drive Operational Excellence: Find bottlenecks and inefficiencies across the patient journey (intake, match, active care) and in advocate workflows. Don’t wait for the ticket queue: surface the problems worth solving and turn complex data into operational improvements that move the business forward. Model Capacity & Throughput: Analyze advocate utilization, caseloads, and supply/demand balance so Operations can staff ahead of growth instead of behind it. Build Scalable Analytics: Design, build, and maintain dashboards in Hex that automate manual reporting and give Operations, Product, Marketing, and Finance self-serve access to the metrics that matter most. Curate the Data Layer: Partner with engineering to keep data models clean and reliable, and help refine our SQL and dbt transformations so our infrastructure keeps up with our growth. Synthesize & Communicate: Turn technical findings into clear recommendations for non-technical audiences. Explain why trends are happening and what leadership should do about them. Wrangle Complex Data: Work with structured and semi-structured data, including nested JSON and healthcare operational data, to pull signal out of the noise. What You Bring