Data Analyst/Customer Advisor at JPC Partners
Audubon, Pennsylvania, United States — internship
JPC Partners is looking for a Data Analyst / Customer Advisor that will provide intermediate level client management to member companies and other stakeholders. Relying on broad knowledge of the energy business, the Customer Advisor responds to customer inquiries, utilizing various research methodologies and internal support mechanisms. Perform data analytics and account management functions through analysis of call patterns and trends; and serves as the primary point of contact for quick hit member requests
MUST HAVE REQUIREMENTS
Excellent verbal and written communication and presentation skills
Excellent Data Analytics and strategic thinking skills
Ability to work on-site 3 days per week
Demonstrated ability to produce high-quality work products with attention to detail
RESPONSIBILITIES
Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues, inquiries are primarily phone and e-mail
Perform data analytics with large data sets
Exceptional research skills (primary and secondary)
Track all incoming inquiries to ensure accuracy and consistency in responses
Recommend frequently asked questions to be included in a knowledge base
Primary contact for assisting with quick hit customer requests
Anticipate problems and offer recommended solutions
Possess ability to communicate with member company representatives on a wide variety of issues and to represent company effectively and ensure total customer satisfaction with external customers
Possess a broad knowledge of company’s mission, structure, vision, values, operating principl